Trend watchers predict grim scenarios Country Email List against these statistics. The Netherlands needs to respond considerably more to technology and market developments if retail is to remain intact by 2030. Foreign competition is advancing rapidly and is making smart use of new technologies and strategies to better meet current customer needs with their Country Email List services. To make the Dutch retail future-proof, the customer experience has a leading role. Country Email List Especially because this leading role is almost always cast worse than many companies think.
The experience gap, or customer experience Country Email List gap, is a persistent phenomenon that is reinforced every few months with shocking statistics. Why is CX so important for retail and e-commerce? When talking about the future of retail and Country Email List e-commerce, the future of customer experience should be discussed. To do this, we Country Email List must first take a step back and ask ourselves why CX is the key to combating the impoverishment of Dutch retail and e-commerce. Although there are many reasons, most of them come down to turnover Country Email List and economic growth. One of the most important parts of consistent revenue is customer retention, not so much acquisition. Keeping existing customers is cheaper, makes it easier to cross-sell and upsell, and can lead to recommendations for new customers.
The better the customer experience, the Country Email List more likely customers are to come back . Also read: The User Experience Revolution in e-commerce Also within acquisition, a good relationship with customers is a requirement for a successful strategy. Customers who do not feel well treated, or who feel that the company they order from is guilty of poor Country Email List service, do not return 91% of the time . 38% of customers say they are more likely to shop at stores known for providing a great customer experience. It should be clear that a CX strategy Country Email List is not a nice side effect for a good business concept. It is now completely indispensable. Technologies for a better customer experience New technologies make CX an innovation race.